Cedar Solar SA – Terms, Conditions & Privacy Policy

Effective Date: 20 October 2025

Governing Law: Republic of South Africa

This document governs the sale of products and services by Cedar Solar SA (Pty) Ltd (“Cedar Solar”, “we”, “us”) and explains how we collect, use, and protect personal information on our websites www.cedarsolar.com, cedarpumps.com, and beta.cedarpumps.com. By accessing our website, accepting a quotation, or purchasing any product or service, you agree to these Terms, Conditions, Warranty provisions, and Privacy Policy.

1. General Terms of Sale

• Quotations are valid for 14 days and subject to available stock.
• Prices are exclusive of VAT (15%) and may change without notice.
• Transport, delivery, installation, commissioning, insurance, and electrical work are excluded unless stated in writing.
• Orders may only be released once cleared payment reflects in Cedar Solar’s bank account.
• Order cancellations are subject to a 15% handling fee.
• Technical phone support is available Monday–Friday, 08:00–16:00.
• On-site technician visits require payment of a call-out fee in advance.

2. Ownership, Transport & Risk

Ownership and risk pass to the purchaser once goods leave Cedar Solar’s warehouse. Cedar Solar is not liable for loss, theft, or damage after this transfer, including where third-party couriers are used. Customers are responsible for arranging and paying for in-transit insurance. These conditions apply to all supplied goods.

3. Product Responsibility

Where Cedar Solar products form part of a larger installation, our warranty applies only to the Cedar Solar product itself and not to the overall system design, installation, or performance. Faults caused by external components, installation methods, or site conditions are excluded from responsibility.

4. Warranty Overview

Cedar Solar warrants products against defects in workmanship and materials for specified periods beginning from the invoice date. During the warranty period, Cedar Solar may repair, replace, or credit the defective product at its discretion. These remedies are the sole warranty remedies available.

5. Warranty Evaluation Process

Faulty products must be returned to Cedar Solar’s workshop for inspection before any claim is approved. Warranty approval depends solely on Cedar Solar’s technical findings. Customers who replace products before evaluation do so at their own risk.

6. Warranty Periods

Typical warranty periods include:
• Pump ranges (Spitfire, Ceva2, Uniflow, Multiflow): 24 months
• Swala pumps: 6 months
• Veichi drives: 12 months
• Discontinued premium pumps: 24 months support until June 2026
• Repairs outside warranty carry a 3-month repair warranty.

7. Warranty Limitations & Exclusions

Warranty does not cover: incorrect installation, electrical faults, misuse, sediment, debris, dry-running, overheating, cavitation, operation outside design limits, lightning, flooding, theft, vandalism, or other external damage, normal wear and tear, or non-approved components. Cedar Solar is not liable for direct, incidental, or consequential losses, including loss of income or production.

8. Installation & System Requirements

Warranty validity requires: correct water levels, cooling, mounting, and accessibility; qualified electrical installation and proper protection devices; use of approved Cedar Solar components; mandatory pump sleeves in tanks, dams, or rivers. Installations performed by Cedar Solar include a 12-month workmanship warranty. Third-party installations are excluded from performance liability.

9. Returns Policy

Returns allowed within 14 days and subject to handling fees. Cut cables, fuses, batteries, and special-order items are non-returnable.

10. Privacy & POPIA Compliance

Cedar Solar respects your privacy and complies with the Protection of Personal Information Act (POPIA).

Information We Collect: Name, contact details, business information; IP address, browser type, ISP, timestamps, referring pages; website usage analytics and cookies. This information is not linked to personally identifiable data unless voluntarily provided.

How We Use Information: Quotations, communication, service delivery, website analytics and improvement, legal compliance and record-keeping. By accepting a quotation or using our website, you consent to this processing.

11. Cookies & Third-Party Advertising

Third-party advertising partners may use cookies, JavaScript, or web beacons to personalize advertising and measure campaign effectiveness. Cedar Solar has no control over third-party cookies. Users may disable cookies via browser settings.

12. Children’s Information

Cedar Solar does not knowingly collect personal data from children under 13. If such data is identified, it will be removed promptly upon notification.

13. Online-Only Scope

This privacy policy applies only to online activities on www.cedarsolar.com, cedarpumps.com, and beta.cedarpumps.com and not to offline data collection or third-party channels.

14. Legal Jurisdiction & Enforcement

These terms are governed by the laws of South Africa. Disputes fall under South African court jurisdiction. Cedar Solar may recover legal costs on an attorney-and-own-client scale in cases of default.

15. Severability

If any provision is invalid, the remaining provisions remain fully enforceable.

16. Acceptance of Terms

By using the website, accepting a quotation, or purchasing from Cedar Solar, you confirm that you have read, understood, and agreed to these Terms, Conditions, Warranty, and Privacy Policy.

17. Contact Details

Cedar Solar SA (Pty) Ltd
Unit 13, Cranberry Industrial Park
Cranberry Street, Honeydew, 2040
Tel: 011 794 4664
Email: support@cedarsolar.com